Job Description

IT Support Specialist

The role

In this role you will be working in our IT Operations team, supporting ITO activities across the company and ensuring everything is up and running with as little outages as possible. This can mean anything from basic support of printers, through preparation of HW/SW for newcomers, to research and implementation of new tools and process improvements! Apart from dealing with the tech, you should also be prepared to be talking with our fellow human beings :). On top of it you will have a fantastic team of colleagues around you, will use English on a daily basis and have constant possibilities to learn something new and grow

Your responsibilities

  • Configuration, installation, administration and maintenance of HW/SW
  • Providing SW/HW support and troubleshooting to SuperScale’s employees in a timely and accurate manner
  • Resolving network issues
  • User access management
  • HW/SW provisioning – you will be strongly cooperating on the onboarding/offboarding process
  • Supporting more complex ITO projects related to research, testing and implementation of new tools and automation
  • Communicating with IT suppliers
  • Writing guidelines and documentation
  • HW/SW inventorisation and reporting
  • Close cooperation with colleagues from the team, HR, Office Management and other colleagues across the organization
  • Requirements

    • Previous experience in a similar role
    • University degree is preferred
    • Good understanding of computer HW/SW and networking
    • Familiarity with G-suite, Linux/Unix administration and Mac OS is a great advantage
    • Attention to detail
    • Friendliness, patience
    • Good prioritization skills are the key
    • Familiarity with cloud technologies
    • English on an advanced level – we are international, you will communicate in English daily
    • Although we are a hybrid company, in this role your presence at our offices in Bratislava is required with only occasional home-office

    Compensation: from 1300 €

    The final amount will strongly depend on your seniority, experience and skills.

    What you also get if you work with us

    Room to grow

    Build your career in a fast-growing company

    Breakfast, lunch and snacks

    Delicious, fresh food available all day

    Hybrid, flexible working

    Flourish in and outside of work

    Onsite gym

    Any time is a good for a workout

    Bike room

    Secure storage for your two-wheeled steed


    Bratislava, Slovakia




    from 1300 €

    The final amount will strongly depend on your seniority, experience and skills.


    Join our team


    Bratislava, Slovakia




    People Operations


    from 1300 €
    Allowed formats: pdf, doc, docx, rtf
    When needed, please provide a sample of your work (e.g .link to your online repository, portfolio etc.)

    Our Story

    At SuperScale we bring games and studios to their maximum potential. With our technology and solutions we bring our partners to the level of performance their product deserves. We help them attract and retain valuable, engaged and happy users, and scale games growth to unexpected heights

    We are defining a new way of running games performance

    The provider of choice for many of the leading games studios. If you play games, you have most likely played our clients games.